Artisanal Ceylon Arabica
Welcome to Gleama Coffee.
At Gleama Coffee, we are committed to protecting our customers' personal information, maintaining transparency in our business operations, and safeguarding our brand identity.
This Privacy Policy explains how we collect, use, protect, and manage customer information when customers visit our website, purchase our products, or communicate with our company.
By using www.gleamacoffee.com, you acknowledge the practices described in this Privacy Policy.
When customers place an order or contact Gleama Coffee, we may collect the following information:
We collect only the information reasonably necessary to process orders, arrange deliveries, provide customer support, and maintain business records.
Gleama Coffee respects the privacy and confidentiality of every customer.
We do not sell, rent, trade, or disclose customers' personal information to external organizations or third parties for marketing, advertising, or other independent commercial purposes.
Customer information is used exclusively for legitimate business operations, including order processing, delivery coordination, and customer support.
Where delivery requires an external service provider, we will seek the customer's permission before sharing any necessary delivery information.
We may also be required to disclose information where applicable law requires us to do so.
Gleama Coffee currently accepts Cash on Delivery (COD) as its only payment method.
Customers are required to make payment when their ordered products are delivered.
We do not currently accept online card payments, advance bank transfers, or other digital payment methods through our website.
Customers should not transfer money to unauthorized individuals or accounts claiming to represent Gleama Coffee.
Gleama Coffee currently accepts orders exclusively from customers residing in Sri Lanka.
Customers must provide a valid delivery address within Sri Lanka.
International orders and overseas deliveries are not currently supported.
Orders containing incomplete or inaccurate delivery information may be delayed or cancelled.
Gleama Coffee reserves the right to verify order details before dispatch.
Our online ordering services are intended solely for deliveries within Sri Lanka.
Gleama Coffee aims to deliver confirmed orders within five (5) business days.
Business days exclude weekends and public holidays in Sri Lanka.
Delivery timelines are calculated from the date an order is confirmed.
Delivery may be affected by circumstances beyond our reasonable control, including severe weather, transportation disruptions, public holidays, or other unforeseen events.
If an unexpected delay occurs, we will make reasonable efforts to inform the customer.
Customers are responsible for providing accurate contact and delivery information to facilitate successful delivery.
The name Gleama Coffee, its official logo, trademarks, brand identity, packaging designs, website content, graphics, photographs, promotional materials, and other original creative assets are owned by Gleama Coffee or their respective lawful rights holders.
No individual, business, organization, or third party is permitted to use, reproduce, modify, distribute, publish, or commercially exploit the Gleama Coffee name, logo, or protected brand materials without prior written authorization from the relevant rights holder.
Unauthorized use of our brand identity or intellectual property may result in appropriate legal action under applicable Sri Lankan laws.
The official Gleama Coffee website is:
No individual, business, or organization is authorized to create, operate, or promote a website that impersonates Gleama Coffee or misleadingly suggests an official relationship with our brand.
Unauthorized copying of our protected website designs, original content, images, logos, and branding is prohibited.
We reserve the right to take appropriate legal action against fraudulent websites, brand impersonation, misleading domain names, and unauthorized use of our intellectual property.
Customers are encouraged to verify that they are using our official website before placing an order or submitting personal information.
Personal information collected through our website may be used for the following purposes:
We do not use customers' personal information for unrelated purposes without an appropriate legal basis.
Gleama Coffee takes reasonable administrative, technical, and organizational measures to protect customer information against unauthorized access, loss, misuse, alteration, or disclosure.
Access to customer information is limited to authorized personnel who require it to perform legitimate business duties.
Although we take reasonable precautions to protect personal information, no internet-based system can guarantee absolute security.
We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, including processing orders, resolving customer concerns, maintaining required records, and meeting legal obligations.
When personal information is no longer required, we will take reasonable steps to securely delete or anonymize it, subject to applicable legal requirements.
Customers may contact Gleama Coffee to request information about how their personal data is handled or to raise concerns about its accuracy, security, or use.
Subject to applicable Sri Lankan law, customers may also request access to, correction of, or deletion of their personal information.
We will review and respond to privacy-related requests in accordance with applicable legal requirements.
Gleama Coffee reserves the right to update or revise this Privacy Policy to reflect changes in business operations, website functionality, legal requirements, or data protection practices.
Any revised policy will be published on our official website with an updated effective date.
We encourage customers to review this page periodically.
If you have questions, concerns, complaints, or requests regarding this Privacy Policy, your personal information, our brand identity, or our website, please contact us.
Company: Gleama Coffee
Official Website: www.gleamacoffee.com
Customer Support: +94 74 056 9900
Country: Sri Lanka
We are committed to protecting customer privacy, maintaining responsible business practices, and providing a trustworthy shopping experience.
© 2026 Gleama Coffee. All Rights Reserved.
Unauthorized use of the Gleama Coffee name, logo, protected content, or brand identity is prohibited.
